This website is operated by Frankie & Frenchie. Throughout this site, the terms "we","us" and "our" refers to Frankie & Frenchie. By using this website and purchasing from us, you are accepting all terms, conditions, policies and notices stated throughout this website.
We reserve the right to update, change or replace any part of these Terms & Conditions. Please check our website periodically for changes as it is your responsibility. Your continued use of or access to our website following the posting of any changes constitutes acceptance of those changes.

Privacy Policy
Frankie & Frenchie is committed to keeping your details private. Any information, we collect in relation to you such as your name, address, phone number and email, is kept strictly secured. All information provided to us when accessing this site through your device (i.e smartphones, tablets, desktop etc.) will be used in accordance with the Australian privacy laws. We do not pass on, sell or exchange any of your personal details with any third party. We use your information to identify your orders, process and deliver your products to your address.
We may use your information to provide you with additional promotional material about our business and to personalise your shopping experience with us. If you do not wish for us to do so, please contact us at hello@frankieandfrenchie.com.au to be removed from our customer database.
Using our site and purchasing from us means that you agree to our privacy policy. This privacy policy may be updated as and when required without any notification, so please refer to our policy from time to time to keep up to date with any changes.

Customer Service Policy
Frankie & Frenchie is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. In the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreed alternative item or provide a full refund.
All prices are shown in $AUD and PayPal will convert to your native currency when payment is processed.

Shipping Policy
We use Australia Post to deliver our products Australia wide. We charge a flat rate of AUD $10 for all orders made within Australia in a single transaction.
We ship internationally (Outside of Australia) using either Australia Post or DHL. Please select your country at check out.
Estimated delivery times are stated in FAQ's but please bear in mind that delays may occur.
Please note customers are responsible for any customs or duties. Frankie & Frenchie is not in any way responsible for any duties or taxes applicable for international orders.
If customers require express postage, insurance, tracking and/or signature on delivery, please contact us for a postage quote. Frankie & Frenchie cannot be held responsible for any orders lost in the post or transit.

Exchange & Returns Policy
Please choose products with care as Frankie & Frenchie does not refund products due to “change of mind”. We always check all items before they are sent and in the rare case that items are damaged or faulty please contact us immediately within 14 days of the purchase date on the receipt to organise a refund or store credit. All credited returns or exchanges must be in original, unused condition. Return shipping costs, any subsequent damages from return shipping are the responsibility of the customer. All special orders and items made to order are non-refundable and all sale items are final, no refunds or exchanges.
All SALE items are final and not eligible to be returned or exchanged. In the unlikely event that items are found to be faulty an exchange or refund may be provided subject to inspection and approval on return of the item.

Please note that customers are responsible for all shipping costs associated with returns and exchanges. Frankie & Frenchie will not be held responsible for any items lost in the post. It is entirely up to the customer to ensure the safety of their articles during shipping. We recommend post with tracking. Any items lost in the post cannot be exchanged or refunded.
To arrange a return or exchange, please email hello@frankieandfrenchie.com.au before sending any items.

Security Policy
We use PayPal to process all payments on our website. PayPal uses the latest 128-bit Secure Sockets Layer protocol (SSL) encryption technology with an encryption key length of 128-bits (the highest level commercially available).